All correspondence(s) in respect of Holiday Packages or any travel services and bookings should be addressed to M/s. Holidayz Mart. And all Enquiries and bookings made through this website are governed by following Terms and Conditions.
Enquiries: Any enquiry related to any travel service made through this website will be received to our company as offline mail, and every enquiry has a maximum turnaround time of 24hrs to reply back, however we will try our best to revert the same as soon as possible. We will not be responsible for non delivery of mail due to some technical reasons.
Booking:Booking will be confirmed only after approval of quote in written mail, Once the booking is processed your contract is with M/s Holidayz Mart. The booking will be confirmed as per the terms and conditions of the third party which we are confirming services from on your behalf. Any contract exists between or after the booking of your services will be strictly be based on those conditions. Bookings will be only be made on receiving of deposit amount.
Holidayz Mart work as promoters of tours and holidays for India and abroad, we do not own, control or operate any services like airlines, hotel, transport or any other facility or service mentioned in the booking and itinerary. We take care in selecting all the ingredients in your holidays, and put best of our effort to give you best service possible, because we only select and inspect them and have no control or running them we cannot be responsible for any type of inefficiency on the part of service provider.
All booking confirmation offered by us are governed by terms and conditions which vary from booking to booking.
Hotel Booking:If you expect to arrive late, or you stuck somewhere it will be your responsibility to contact the hotel and inform them of your arrival time. Failing to inform the hotel of a late arrival can result in the space being released. However we will be there to help you to our best.
Any early check-in and late check- out is totally on the discretion of the hotel we can just request them on your behalf, any early Check-out is not liable to any refund.
Specific room types, smoking preferences & bedding types for Double/Twin rooms cannot be guaranteed and are subject to availability at the time of check in. It is always guaranteed that the room provided by the hotel will accommodate the number of guests booked.
Additional hotel services fees must be paid to the hotel directly. We are not responsible for hidden hotel fees and have no control over their implementation.
During the New Year period, fairs or conferences & Public holidays, cancellations rules changes and will be charged as per the hotel policy.
The hotel management has a right to request credit card details or deposit upon check-in to cover and guarantee any incidental costs that may be incurred during your stay.
Flight Booking:All the flight enquiries will be given with the cancellation policy, we epect you to please read the fare policy, cancellation charge and amendment charges before you give the go-ahead to issue the tickets.
Tickets will be issued only after receiving mail of approval from your side.
Passport copies is must at the time of issue of tickets in case of International flights.
You will be responsible for any spelling mistake given by you during the issue of tickets.
Any alteration or cancellations after issue of tickets will totally as per the terms & conditions of the Airlines.
Getting the preferred seats during the international flights are on first come basis and we do not guarantee getting the same for you.
Amendments are always subject to availability and extra cost as per airlines.
Deposit & Payment:
For the services contracted in you booking, a minimum deposit of 50% of the total cost is to be paid by you at the time of booking to M/s Holidayz Mart. Ltd. The deposit is required to hold the booking on confirmed basis. Balance payment is to be made immideatly on confirmation of services, this condition applies to both FIT and Group Travel. Any service which comes under full cancellations, the payment has to be made 100% at the time of making the booking.
Note: Apart from above, in case of bookings for special train journeys like Luxury Trains of India, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be made at the time of booking itself.
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter/mail from you and cancellation charges will be strictly as per the service provider:
No-shows & cancellations will be assessed as per the Hotel/Flight/Transport rules & regulation.
All cancellations and amendments must be informed via e-mail, and must be confirmed back by us. Please note no cancellations or amendments accepted on the day of the arrival. Besides the cancellation policy of the services a minimum 10% service charges of Holidayz Mart would be applicable in addition.
In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the service provides hotels/ Air/ Transport we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
In case of special train journey (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) – a separate cancellation policy is applicable (which would be advised as and when required).
No refund would be made for the booking made for high peak season (from 20th Dec to 15th Jan)
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Refund can only be made once we receive the same from the services Air/Hotel/Transport.
The time schedule fixed by the local operator should be strictly adhered. Tourist will be responsible for any inconvenience, loss or consequence suffered due to his failure to keep the local operators timings. No refunds for unutilized service.
In case of any injury, death, loss or damage which is caused to you by the act or default of yourself, management, employers or anybody, we will try to help you to best of our effort but will not at all be kept responsible for the same.
Accommodation and Service Vouchers are non-transferable to a third party.
We ensure that we will fulfill our duties and promise to deliver an enjoyable and trouble free holiday. However problems do occasionally occur. If you have a problem or complaint during your holiday, please inform us by email/sms etc and we will try to resolve the same to your satisfaction. If the problem is not in our control we shall not be stand liable for the same.
We work in the capacity of agent in the interest of the clients. We hold our self absolved of all liabilities due to failure to perform any of the service Air/Sea/Land transportation and hotel which may be included in the program and also in case of failure to perform any service due to natural calamities/accidents/riot/medical injury or any condition beyond the control.
Any disputes will be as per Gurgaon jurisdiction.